Booking policies
Clear rules, so there are no surprises on moving day.
Deposits
We take a [DEPOSIT AMOUNT] deposit to reserve your date and crew. It’s applied to your final bill.
Cancelling or rescheduling
Please give us at least [CANCELLATION NOTICE] notice. With enough notice, your deposit moves to your new date. [ADD YOUR LATE-CANCELLATION RULE]
Billing and payment
Hourly moves are billed from arrival at your first address to the end of unloading, in [BILLING INCREMENT, e.g. 15-minute] increments, plus GST. Flat-rate moves are billed at the quoted price. We accept [PAYMENT METHODS].
Damage and claims
We take great care, and we’re insured. If anything is damaged, tell us within [CLAIM WINDOW, e.g. 48 hours] with photos and we’ll make it right. Items you packed yourself are covered for damage only when the box shows outside damage. [CONFIRM WITH YOUR INSURER]
Items we can’t move
- Propane tanks, gasoline and fuel containers
- Paint, solvents, chemicals and anything flammable
- Firearms and ammunition [CONFIRM YOUR POLICY]
- Cash, jewellery and important documents: please keep these with you
Safety
Please keep walkways clear, and in winter, shoveled and salted. Our crew may refuse to move an item they can’t move safely.